FAQ's

Need Help? We've Got Answers

What types of payment do you accept?

We accept major credit and debit cards (Visa, MasterCard, American Express), PayPal, Apple Pay, Google Pay, and select crypto payments.

How do I place an order?

Simply browse our collection, click “Add to Cart” on your desired items, and proceed to checkout. Follow the steps to enter your shipping and payment information.

Can I modify or cancel my order after placing it?

Orders are processed quickly, but contact us within 2 hours of placing your order at [support@epiclootirl.com] and we’ll do our best to help.

Is my payment information secure?

Yes! Our store uses SSL encryption and trusted payment gateways to keep your information safe.

Where do you ship?

We ship worldwide! Wherever you’re questioning from, we’ve got your back.

How much is shipping?

We offer free standard shipping on all orders over $50. For orders under that, shipping is calculated at checkout based on your location.

How can I track my order?

Once your order ships, you’ll receive a tracking link via email. You can also track it directly on our website under "Track My Order".

My order is delayed. What should I do?

Sometimes shipping carriers experience delays. If your order hasn’t arrived after the estimated time, contact us and we’ll check in with the carrier.

Are your accessories compatible with all gaming platforms?

Each product lists the compatible platforms (e.g., PC, PS5, Xbox, Switch). Be sure to check the product description before purchasing.

Do you sell official branded products?

We carry both third-party accessories and officially licensed products. Each product listing will clearly mention its origin.

Do you offer bundles or discounts on multiple items?

Yes! We frequently offer bundles, deals, and seasonal discounts. Sign up for our newsletter to stay updated.

Do you restock sold-out items?

Yes! If an item is out of stock, you can sign up for back-in-stock notifications on the product page.

What’s your return policy?

We offer a 30-day return window. If you’re not satisfied with your item, you can return it for a refund or exchange. The product must be unused and in original packaging.

How do I start a return?

Email us at [returns@epiclootirl.com] with your order number and reason for return. We’ll send you return instructions.

Do you offer exchanges?

Yes, if your item is defective or the wrong size/model, we’re happy to offer an exchange.

When will I get my refund?

Refunds are processed within 5–7 business days after we receive the returned item.

My item arrived damaged or defective. What do I do?

We’re sorry! Please contact us within 7 days of delivery with photos of the damage, and we’ll send a replacement or refund.

Do you provide setup or installation guides?

 Yes! Most products come with manuals, and we also provide digital setup guides and videos on our Help Center.

Do you offer live chat support?

Yes! Click the chat icon on the bottom right corner of any page to speak with one of our support heroes.

Blog posts

1 3